Shipping within Canada
Below you can find our typical shipping times. If shipping delays occur, you may be subject to longer delivery or wait times.
If you are located within the Greater Toronto Area and would like to arrange a pick up or drop off email: shipping@lmtdaccess.com or message us on Instagram (@lmtdaccess).
| Shipping Options | Delivery Time |
|---|---|
| Standard Shipping | Delivery in 5 – 7 working days |
| Express Shipping | Delivery in 3 – 5 working days |
| 1 – 2 day Shipping | Delivery in 1 – 2 working days |
| Free Shipping | Delivery in 5 – 7 working days |
International Shipping
LMTD Access is located in Toronto, Ontario Canada. As such we do ship globally to our international customers. Please note that shipping rates and processing times may be increased for international orders.
Shipping Options & Costs
We have partnered with several shipping companies to offer you the fastest and most cost effective option for yourself. The rates set for shipping are determined by the companies and are non-negotiable.
Returns & Exchanges
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
Please note we only accept returns in exchange for store credit. In order for the Goods to be eligible for a return, please make sure that the Goods were purchased in the last 14 days
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
How to Return an Item
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
1215 Beaver Valley Cres.
Oshawa, ON
L1J 8NA
Canada
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Return and Refund Policy
Last updated: June 17, 2022
Thank you for shopping at LMTD Access website and LMTD Access app.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the TermsFeed Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
-
Application means the software program provided by the Company downloaded by You on any electronic device, named LMTD Access
-
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to LMTD Access, 90 Trott Square, Scarborough ON.
-
Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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Service refers to the Application or the Website or both.
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Website refers to LMTD Access, accessible from https://lmtdaccess.com/
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Cancellation
The deadline for cancelling an Order is 48hrs from the date on which You placed the order, In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: care@lmtdaccess.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Please note that returned items are refunded in store credit.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
1215 Beaver Valley Cres.
Oshawa, ON
L1J 8NA
Canada
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: care@lmtdaccess.com